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CPT provides a number of services designed to supplement the IT management capabilities of your organization. We can help your organization transition to new and improved delivery models, which might involve selective sourcing strategies and new elements of IT governance. We help our customers re-define their IT organizations, and have expanded our Management Consulting work into program and project management methods and eDocument strategies.
Our objective in these offerings is to encourage and support our clients’ independence through the provision of training, the documentation of procedures and the introduction of automated processes. This lets us manage a phased transfer of functions back to our clients’ own staff, whenever appropriate.
Specific Management Consulting services offered by CPT include:
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Management Advisory Services, including IT Strategic Planning, IT Effectiveness and Change Management, IT Operational Governance, Selective Sourcing Strategies, RFI/RFT and Contract Management, Service Level Agreement Specifications, Billing and Pricing Reviews, Program/Project Management and Disaster Recovery Planning
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Business Support Services, including eBusiness Planning and Implementation, Records and Document Management, Interim IT Management, Business Cases and Reviews, Contingency Planning, Benefits Realization, Benchmarking, Business Measurement of IT Services, Feasibility Studies and Package Assessments and Evaluations
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IT Management Services, including IT Governance Reviews and Re-alignments, IT Effectiveness studies, Troubled Project Reviews and Remediation, Complex Program/Project Management, Strategic Sourcing Strategies, Market Testing Support, Contract Management and Organizational Change Consulting and Transition Services
All our management consulting services are aligned with the IT Infrastructure Library (ITIL) and the associated IT Service Management (ITSM) framework. In fact, we have enhanced the basic ITIL concepts to support a broader and more practical architecture, while maintaining full compliance with the ITIL. The enhanced CPT implementation expands ITIL’s scope by linking it to your own strategic direction and organizational delivery model.
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